We offer a 30-Day Money Back No Hassle Returns Guarantee.
Units that arrive in good condition and fail to operate after proper installation fall under our 30-Day Money Back DOA Guarantee.
If you are not completely satisfied with your order, request a Return Merchandise Authorization (RMA) within 30 days of your order’s ship date. RMA’s expire after 30 days. Products must be received by GasExperts prior to the expiration of the RMA.
Important: All returns are carefully inspected upon receipt. Refunds are administered based on the condition of the returned items.
Uninstalled merchandise : Products must be in the original packaging and must not have been installed.
Please note that refunds are made as follows:
- 100% Refund – Unopened or opened box, and everything, including product and packaging, is in exact original condition, product never installed / or DOA.
- Refurbishment Charge Deducted – Opened box, items in working order, but product is not in exact original condition and requires refurbishing. For example, the product is incorrectly packed or missing packing materials, the instructions are missing, marked or wrinkled, etc.
- Variable or No Refund – Opened box, product shows signs of wear. Items missing, damaged, dirty, bent or not working or item appears to have been installed. This includes any scratches or marks on product (screws or screw holes), wires bent or cut, etc. We will be as fair as possible in determining variable refunds. If, though, the refund amount isn’t acceptable to you, you have the option to pay a shipping charge and have the item sent back to you.
If you are returning a product because we made an error on your order, we will promptly send you the correct item at no additional cost, and we will schedule and pay for return shipping.
Deliveries refused for reasons other than shipping damage will be handled the same as a return.